On demand transport service replaces Ring and Ride in Coventry area
What is happening?
Ring & Ride and West Midlands Bus on Demand are merging to create one service in the Coventry area. The aim is to create one simplified service.
What is West Midlands Bus on demand?
It offers a very similar service to Ring and Ride, where you book a minibus to pick you up at a certain time and place. The mini buses area accessible with wheelchair access.
What will change?
- A new booking telephone number: 0345 034 8670
- Earlier service hours on weekdays
- An expanded service area
- Pricing based on distance
- Up to 7-day advanced booking
- ‘On-demand’ booking
- The option to pay by card, as well as cash
- The option to book and track your journey through an app
Questions we have been asked
We received some questions from a member of the public who has used the service.
- Information we have received is that the on demand bus cannot go to the City of Coventry Health Centre. Is this the case? Response: we do go to the City of Coventry Health Centre, Stoney Stanton Rd, Coventry CV1 4FS
- Is there only one drop off and pick up point for University Hospital Coventry Warwickshire? Can you let us know where the drop off and pick up point is. Response: There is one main drop-off and pick-up point at the end the bus stop area, at the opposite end of the bus stops from the roundabout. However it is possible for customers to be dropped and picked up from other specific locations if requested
- Would an individual be changed an additional £1 when they have a wheelchair? Response: Wheelchair users are not charged an extra £1
What are the service hours?
- Monday to Friday, 6am-11pm
- Saturday, 8am-11pm
- Sunday, 8am-3:30pm
Can I use this service to get to medical appointments?
Yes you can, but you need to make sure that you request an arrival time earlier than your appointment to ensure you are not late. When arranging a departure time, make sure you consider the possibility of your appointment overrunning (please note buses will not be able to wait any longer than a couple of minutes).
Cost of journey
This will now be based on distance rather than time of day. There will be concessionary discount: under 18s, over 67s and those with a registered disability.
Booking
You will be able to book up to 7 days before you want to travel. There will be two ways to do this:
- By telephone: You can make your booking by calling 0345 034 8670
- Through the app: You can download the West Midlands Bus on Demand app on Google Play or iOS.
You can choose your destination and pick-up time when booking. Your trip can be booked immediately (subject to availability) or up to 7 days in advance. You will then be asked to confirm your journey and exact pick-up point.
Please note you will no longer be able to book by email or online form.
