Our work priorities
The Healthwatch Coventry Steering Group looks at what we hear about local NHS and social care services and uses this to decide the pieces of work we do.
We are working on :
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Care on adult hospital wards - we will be visiting a number of wards at University Hospital Coventry to talk to patients about their experiences of care on the ward. These are called Healthwatch Enter and View Visits.
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Health care for care home residents - we will use our experience of visiting care homes and finding out about resident health needs to work with the council, Integrated Care Board and other organisations to develop a way for care home residents to have more of a voice in their health.
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Diagnostic scans and tests - a new centre to do tests like MRI , CT and ultrasound scans is being created in Coventry. We are working to make sure there is a patient focus to the design and information about the service.
Our clear information work
We believe that well produced, clear, information empowers local people to know about and use NHS and care services in the best way.
So we have created out Clear Information Group to review information from an ordinary person's point of view to check if it makes sense and gives the information people want.
The Clear Information Group is made up of volunteers - local people from different backgrounds with differing needs and perspectives.
The focus of the group is on clear and plain information. We ask group members questions like:
- How easy was this to read?
- What did you understand?
- And what didn’t you understand and for suggestions for what would help.
The group can look at a variety of formats e.g. leaflets, letters, videos, web content or other items that contain information aimed at patients/public.
