Healthwatch Coventry Annual Report 2020-21

Our highlights from this year include:

• We heard from 426 people this year about their experiences of health and social care.
• We provided advice and information to 335 people by phone and email this year.
• There were 11,990 visitors to our website information.

We published 7 reports Highlighting the improvements people would like to see to health and social care services. 

This led to:

• Those responsible for NHS and care service hearing the experiences of local people and care home managers resulting from COVID-19 changes
• Care home actions to address improvement to physical access and dementia friendly design and addressing residents’ hearing loss issues, following our visit
• Work to improve GP websites after we looked at them all and identified areas for improvement
• COVID-19 vaccination public information produced to address issues we raised
• Easy read information about shared records produced by lead agency after our feedback