Report of visit to Victoria Mews care home
We visited on 2 February 2023 to talk to residents and staff and to observe life in the care home to find out:
- How residents' health needs are met e.g. accessing GP appointments, dentistry or hearing services
- How residents have choice and control in their day to day living
- What the care home environment was like, including dementia friendly design.
The residents we spoke to were happy living in the care home. We heard about person-centred approaches to care and different types of support for residents' health.
The physical environment of the home was not in particularly good condition. A programme of refurbishment is ongoing.
We made recommendations related to staffing at night, residents hearing and access to dentistry, physical environment and maintenance issues. The manager responded with a full action plan to address our recommendations and make changes.
The recommendations we made
1) Following the comments regarding staffing - particularly at night-time:
A) Review the staffing ratio for night shifts.
B) Look at measures to prevent people wandering into other people's rooms during the night.
2. Ensure residents have dental check-ups at defined intervals. National Institute for Health and Care Excellence (NICE) guidance explains the support care home services should offer to residents when it comes to their oral health.
3. Maintenance
A) Review temperature within the building at regular intervals. Have visible temperature gauges in areas and record details when completing checks.
B) Consider changing the alarm pull cords in bathrooms/toilets to be plastic and reduce the risk of infection control.
C) Ensure beds are positioned within easy reach of a light switch.
D) Regular checks of pressure mats and alarms within the residents’ rooms.
E) Ensuring the second bathroom is completed should be urgent due to there being reduced bath and shower facilities for the 30 potential residents.
4. Residents’ hearing
A) Develop plans to make use of the guidance from The Royal National Institute for Deaf People (previously known as Action for Hearing loss) using guidance for care settings - RNID
B) Explore reasons why residents are not wearing prescribed hearing aids, and the measures of support that can be put in place.
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About this care home
Victoria Mews Care home 487 – 493 Binley Road, Coventry, CV3 2DF provides residential and residential dementia care for up to 30 people, in a purpose-built building set out on one floor.
We visited on 2 February 2023 between 10.00am and 3.00pm.
Read more about Victoria Mews from the Care Quality Commission
