Annual report 2016-17
Our annual report summarises our work in the 2016-17 year: Who we talked to, what we heard and what we did as a result
Highlights from the year
- We made 13 enter and view visits; produced 14 reports; and made 82 recommendations
- 703 local people gave Healthwatch their views about local pharmacy services
- We estimate that our volunteers gave 2353 hours of their time to Healthwatch this year – 62% more than last year
- Issues with capacity for wheelchair users of patient transport were highlighted to commissioners by Healthwatch
- 74 people/families received support in making their NHS complaint and 10 were supported in taking their complaint to the Ombudsman
- 481 people received information from us to answer their questions about health and social care
- Our Contact Points signposted 239 people to information or the Healthwatch Information Line
We could not achieve all of this without the involvement of volunteers/community members in all aspects of our work and thank them for their considerable input.
Downloads
Find out more by reading our annual report 2016-17
Download our annual report 2016-17
