Report of return visit to Ward 43 at UHCW
Read about the improvements we found when we revisited Ward 43 at University Hospital Coventry.
Healthwatch Coventry returned to visit ward 43 because of concerns identified from our original visits. Our original visits led to a specific action plan being put in place to address the concerns raised.
This was an unannounced visit to see how actions taken by the Trust on this ward had made a difference for patients and visitors.
We found our revisit to be a positive experience. Our authorised representatives who had visited the ward before found the feel of the ward to have changed for the better and the authorised representative who had not been to the ward before described a positive atmosphere.
Key Findings
- We were welcomed onto the ward in a positive manner having rung the bell which was answered swiftly.
- There were no noticeable odours along the corridors, and in the bays - a positive change from previous visits.
- There was also much more equipment in evidence on the ward than our previous visits. For example, hoists, and specialist chairs to enable patients to sit up and have time out of bed.
- We observed staff engaging well with patients and communicating with each other.
- There was a lot more productive activity and more visible staff on the ward than during our previous visits.
- The mealtime process was much improved and the positive impact of the nutrition guardian and the focus on supported mealtimes was clear.
Downloads
You can find out more information by reading our full report.
Read the full report of our revisit to Ward 43
