Annual report 2015-16

Highlights from the year

• 950 teenagers learnt about Healthwatch and 119 shared their views about health and wellbeing matters with us
• Improvements are planned for activities and outside space at local mental health facilities following Healthwatch recommendations
• Care homes have made changes leading to a better quality of life for residents
• A Healthwatch review led to improvements to the new City Council website to make it easier to use
• The views of users of non-emergency patient transport service have been gathered and sent to service managers and commissioners
• We reached 1862 people through outreach, public meetings, surveys, and visits to services
• We provided information to 763 people to help them navigate services or understand their rights.