Perspectives of people living in Foleshill Coventry
We worked with Coventry Independent Advice Service to understand experiences and perspectives on local services through in-depth conversations with 25 people.
The work highlighted challenges in accessing GP services and experiences of people living with long term health conditions or disabilities of accessing the help, including financial support.
Comments about GP practices highlight how people feel about the challenges of accessing GP care along with the positives they see from continuity of support for example related to mental health.
Recent changes in booking appointments make me very uneasy. Previously I had to call at 8 am hang on the call for an hour to know whether I can get an appointment. The new process is even harder. I have to do everything online but not after 6 pm.
Key asks
- For GPs and other health professionals to take time to listen to people’s concerns particularly when they have multiple and complex needs.
- For GPs and other health professionals to respond in a timely manner to patients in Foleshill
- For GPs and other health and care organisations, both statutory and voluntary to work together holistically to help people to manage and overcome their health and other difficulties.
- More information to help make people aware of the mental health and other services available to them, including Healthwatch Coventry.
- Explore how to make sure people from this community get access to information about health issues e.g. menopause.
Coventry Independent Advice Service (CIAS) is a local charity which offers free, confidential, community-based advice in Coventry. They deliver several services in the Foleshill area of the City, an area with a high level of deprivation and high proportion of new communities.
Healthwatch Coventry provided small grant funding to enable this work as part of a round of small grant funding advertised to local voluntary and community groups.
This is one of three projects completed. Healthwatch provided support and will use our statutory role to ensure the findings reach those who run and plan our local health and care services.
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