What local people told us about local services July - November
Read what was said about access to services when we went out to talk to people in Coventry
Between July 2023 and November 2023, we reached 123 people through outreach - doing interviews or self-completion surveys based on their preference. We also heard from 53 people at a workshop for the local Hong Kong Chinese community.
People spoke to us about access to GP services, the impact of rising prices on health and wellbeing and waiting for treatment.
Key points:
- Access to GP services remains a significant issue for many but others have a different, more positive, experience.
- 38% found getting through to their GP practice on the phone hard and 46% found getting an appointment difficult. There has been some improvement as our last report found 48% of people found phone access difficult.
- Since we started using this survey in January 2023 the proportion of people who thought access to NHS services is getting harder has reduced from 62% to 40%, however 40% is still a significant proportion.
- Communication remains an issue for people as they don’t feel they get the information they need when they need it. NHS services can be hard to navigate, even more so for new communities or those without a permanent address.
- Cost of living rises are impacting access to dentistry and prescriptions and have other wellbeing impacts for individuals.
- 21% felt their mental health had got worse, but fewer than this had sought help.
Downloads
Briefing Report December 2023
