Improving patient communication/involvement and the role of technology in local NHS services
469 people took part in our survey to find out how people would like to access NHS service using technology, book appointments and get test results, and what people think about communication from and feedback to GP practices.
Overall what people would like to see:
1. Flexible methods of accessing services to take into account individual needs and circumstances
2. A focus on the outcome for patients when putting in place digital methods and not a focus on the technology
3. Full consideration of security
4. Equity/fairness - no preferential access for those who have digital access over those who do not
5. Good information about new methods and the option to learn how to use them
6. More regular communication from GP practices reaching those who do not go to the practice often as well as those who do
7. Clearer and more ways to give views and feedback to GP practices using different methods (after using services and/or annually; paper and online)
Downloads
We published four reports for this project
Full report Improving patient communication/involvement and the role of technology in local NHS services
Summary report Improving patient communication/involvement and the role of technology in local NHS services
Views of parents of children with Special Educational Needs and Disability (SEND) about the use of technology in the NHS
Views of sixth form students about the use of technology in the NHS
