Experiences of local health services - work with Young Beacons

Young Beacons reached Black Caribbean, Black African and other diverse people in Coventry. The sample was predominantly of working age people, although 61% had at least one health condition.

The majority expressed positive sentiments about their experiences of NHS services, and some were very happy with the services they received such as “NHS is a great service giver” and “NHS is a life saver”.

However, some issues were raised about experiences of GPs with issues around:

• The time it took to gain access to the GP on the phone
• The number of appointments available. The length of time for an appointment.

Also some people identified a preference for a face to face appointment, which they found difficult to get.