Briefing - experiences of Coventry NHS services - access, trust, wellbeing
Our outreach sessions in the City of Coventry Health Centre (a multi-use NHS building) and Central Library reached 89 people from across the City. We asked people a number of questions about their feelings about and experiences of local health services.
This report captures a snapshot in time of between January and March 2023. 30% who took part were White British and nearly a third were from Asian/Asian British/Indian.
- 55% had ‘some trust’ in the NHS
- 62% said accessing health service is getting harder
- 47% found it difficult or very difficult to access GP practice by phone
- 58% said it was difficult or very difficult to get a GP appointment
- 52% said cost of living impacted on access to NHS dentistry.
“By the time you get though on the phone, there are no appointments left”.
The survey also focused on the rising cost of living and how this impacts on people’s health and wellbeing.
Over a third of people were finding it difficult to pay for travel to appointments, difficult to pay for over the counter medication and harder to use the internet. The highest level of difficulty in payment was a visit to the dentist, with 40% saying that the rising cost of living was impacting on their ability to do this.
“Travel is difficult, buying medicines sometimes hard.”
