Briefing experiences of access to services August 2023
67 people shared their experiences with Healthwatch Coventry at our outreach stalls between April and June.
- 48% found it difficult or very difficult to access their GP practice by phone
- 55% said it was difficult or very difficult to get a GP appointment
- 52% said rising prices impacted on affording dental care
-
57% said they felt accessing health services is getting harder
These findings are similar to those from the previous three months from the same survey, showing that people are not saying that access is getting easier.
"My husband has been waiting for a scan for long time"
A lot of the people who talked to us were waiting for hospital appointments and tests. People's stories showed that communication regarding hospital appointments and tests is varied and the comments people made indicate how it can be improved. Some people had not received their appointment letters but got reminders. Others had not had information until they chased for it.
"I would like a better idea when my operation will be to lessen my anxiety and stress"
